Firstly, please accept our sincerest apologies for the issue you have experienced with your order. We understand how disappointing this can be and appreciate the opportunity to put things right.
To help us investigate the matter as quickly as possible, please send us photographs or a short video showing the damage or the incorrect item received. Once we have reviewed the information provided, we will assess the next steps and, where appropriate, arrange for the item to be returned for inspection, repair, or replacement.
Our team will keep you informed throughout the process and work to resolve the issue as swiftly as possible.