For the Christmas season, we are pleased to offer an extended returns window. We will arrange an exchange or refund for website purchases made from Monday, 26th October 2026 to Christmas Day 25th December 2026*. Returns for purchases made during this period can be made up until Monday 4th January 2027*, provided items are returned unused, in their original packaging with no alterations, including security tags and accompanied by the guarantee and proof of purchase. Items excluded under our standard returns policy, such as pierced earrings, bespoke or special orders, personalised or altered items and pre-owned items, are not eligible. This policy is in addition to your statutory rights.
* If your order included a complimentary gift card and that gift card has been partly or fully redeemed, the extended returns window does not apply to any item in that order; our standard 14-day website returns policy will apply to the whole order.